Your privacy matters to us. This policy explains what personal data we collect, how we use it, and your rights under Egyptian law — including the Personal Data Protection Law (PDPL) No. 151 of 2020.
Last updated: January 2026
1. Data We Collect
When you use our website or place an order, we may collect the following information:
- Identity & Contact: Full name, email address, phone number, and delivery address
- Order History: Products purchased, payment method used, delivery details, and returns history
- Account Data: Username, password (hashed), and account preferences
- Browsing Data: Pages visited, products viewed, time spent on site, device type, browser, and IP address
- Communications: Messages you send us via contact forms, email, or live chat
2. How We Use Your Data
- Order Processing: To fulfil, deliver, and provide after-sales support for your orders
- Account Management: To create and manage your customer account
- Customer Support: To respond to your enquiries, complaints, and warranty claims
- Marketing & Promotions: To send you product updates, offers, and newsletters — only with your explicit consent. You can opt out at any time.
- Analytics & Improvement: To understand how our site is used and to improve it
- Legal Compliance: To comply with our legal obligations under Egyptian law
3. Sharing Your Data
We do not sell your personal data. We share data only with trusted third parties who help us operate our business:
- Payment Processors: To securely handle your online payments (e.g., Visa/Mastercard gateways)
- Delivery Partners: To fulfil and track your orders (courier companies operating within Egypt and the MENA region)
- Analytics Providers: Anonymous, aggregated data only (e.g., Google Analytics)
All third parties are contractually obligated to keep your data secure and to use it only for the purpose for which it was shared.
4. Cookies
We use cookies and similar technologies to enhance your browsing experience. For full details on the types of cookies we use and how to manage them, please refer to our Cookie Policy.
5. Your Rights
Under the Egyptian Personal Data Protection Law (PDPL), you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you
- Right of Correction: Ask us to correct inaccurate or incomplete data
- Right of Deletion: Request deletion of your data, subject to legal retention requirements
- Right to Object: Object to your data being used for marketing purposes
- Right to Withdraw Consent: Withdraw consent for data processing at any time
To exercise any of these rights, please email us at privacy@store-domain.com. We will respond within 30 days.
6. Data Security
We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or misuse. All data transmitted through our website is encrypted via SSL/TLS.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 5 years in accordance with Egyptian commercial law.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page. Your continued use of the site after changes are posted constitutes acceptance of the revised policy.
Questions about our privacy practices? Email us at privacy@store-domain.com or contact our support team.
