Apple iPhone 16

We work hard to get your order to you as quickly and safely as possible. Here is everything you need to know about how we ship.

Shipping Fees

• Free Shipping on all orders over 2,000 EGP
• Standard Shipping Fee: 50 EGP on orders under 2,000 EGP
• Cash on Delivery (COD) is available throughout Egypt at no additional charge

Delivery Zones & Timelines

We deliver across Egypt and to select MENA countries. Estimated delivery times are as follows:

• Cairo & Giza: 1–2 business days
• Other Egyptian Governorates: 3–5 business days
• MENA Countries: 7–14 business days

Business days are Monday through Friday, excluding Egyptian public holidays. Orders placed before 2:00 PM on a business day are typically processed the same day.

International Shipping & Customs

For orders shipped to MENA countries outside Egypt, customs duties and import taxes may be levied by the destination country. These charges are the sole responsibility of the recipient. We are unable to predict or control customs processing times, which may add to your delivery estimate.

Order Tracking

Once your order is dispatched, you will receive an SMS and email notification with a tracking number. You can use this number to monitor your shipment in real time through our courier partner's website or directly on our order tracking page.

Delivery Requirements

• Signature Required: A signature from an adult (18+) is required upon delivery. If no one is available, our courier will make a second attempt or contact you to arrange a convenient time.
• PO Boxes: We do not deliver to PO box addresses. Please provide a full street address.
• Accurate Address: Ensure your delivery address is complete and accurate. We are not responsible for delays or failed deliveries due to incorrect address information.

Cash on Delivery (COD)

COD is available for all domestic orders within Egypt. Please have the exact amount ready upon delivery. Our couriers are not obligated to provide change. For high-value COD orders, we may call to verify your details before dispatch.

Damaged or Lost Shipments

In the unlikely event that your order arrives visibly damaged, please refuse the delivery and contact us immediately. If damage is discovered after opening, contact our support team within 48 hours. For lost shipments, please allow up to 5 business days beyond the expected delivery date before reporting — sometimes shipments are delayed by couriers or customs. Once confirmed lost, we will issue a full refund or send a replacement at no charge.

Have a question about your shipment? Contact our support team and we will look into it right away.

We want you to be completely satisfied with your purchase. If something is not right, our 30-day return policy is here to make things easy.

Return Window

You have 30 days from the date of delivery to initiate a return. After this period, we are unable to accept returns unless the item is covered by a manufacturer warranty claim.

Eligible Returns

Electronics and technology products are eligible for return if:

• The item is sealed and unopened in its original factory packaging
• The item arrived defective or damaged upon delivery (Dead-on-Arrival / DOA)
• You received the wrong product (different model or specification from what you ordered)

Non-Returnable Items

The following items cannot be returned:

• Opened software, digital licenses, or subscription cards
• Consumable products (printer ink, batteries purchased separately, etc.)
• Items returned without original packaging, accessories, or documentation
• Products showing signs of physical damage, misuse, or unauthorised modification
• Items purchased during a clearance or final-sale promotion (where noted at time of purchase)

How to Return an Item

1. Contact Support: Reach out to our customer service team within the 30-day window via our Contact page or by phone. Describe the issue and provide your order number.
2. Receive an RMA Number: We will issue a Return Merchandise Authorisation (RMA) number. Returns sent without an RMA number will not be accepted.
3. Ship the Item Back: Pack the item securely in its original packaging and ship it to the address provided. Include your RMA number visibly on the outer packaging.
4. Inspection: Once we receive the item, our team will inspect it within 2–3 business days.
5. Refund or Replacement: We will process a refund or dispatch a replacement, depending on your preference and stock availability.

Defective-on-Arrival (DOA) Items

If your item arrives defective or damaged, we will arrange a free collection from your address and offer you the choice of a full refund or a replacement unit. Please report DOA items within 48 hours of delivery for the fastest resolution.

Refund Timeline

Once your return is approved after inspection, refunds are processed as follows:

• Online Payment (Visa/Mastercard): 5–10 business days to your original card
• Cash on Delivery (COD): Refunds are issued via bank transfer within 5–10 business days. You will be asked for your bank account details.

Please note that the original shipping fee is non-refundable unless the return is due to our error or a defective product.

Exchanges

We offer exchanges for the same product or a product of equal or greater value (with the price difference paid by the customer). Contact our support team to discuss exchange options.

Questions about a return? Contact our support team — we are here to help.